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Toll free at 1-855-HEA-PLUS ( 1-855-432-7587)
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Most Viewed FAQs
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Do I need to complete an interview if I apply for benefits?
When applying for Medical Assistance, an interview is not needed. When applying for Nutrition Assistance, Cash Assistance, or Arizona Long Term Care Services (ALTCS), you or your representative must complete an interview. You may complete your interview by phone. If you need special accommodations for an interview, please contact customer service at (855) HEA-PLUS (855-432-7587).
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Cash Assistance: Do I qualify for Cash Assistance?
You may be eligible for Cash Assistance if any of the following apply:
- You have a dependent child under the age of 19 who is in your care
- You have a child in your care who is receiving Supplemental Security Income (SSI)
- A child has been placed in your care who is in the custody of any of the following:
- The Department of Child Safety (DCS)
- A tribal court in Arizona
- A tribal child welfare agency in Arizona
- You are in the Kinship Foster Care Program
To be eligible for Cash Assistance, all of the following must apply:
- You are not above the income limits.
- You or your spouse have not received more than 12 months of Cash Assistance benefits in the state of Arizona. The only exception would be in hardship cases or when an extension is granted.
- You live in Arizona.
- You are a U.S. Citizen or qualified noncitizen.
- Your children’s shots are up-to-date and they go to school.
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How do I provide documents for an application, change, or renewal?
There are several ways for you to give us the needed documents: - Online: Click here to provide documents online.
Click on the following links for directions for providing documents:
- Mail: PO Box 19009, Phoenix, AZ 85005-9009
- In person: To find an office near you:
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Nutrition Assistance: Can I get Nutrition Assistance even though I do not have any children living with me?
You do not have to have children to get Nutrition Assistance.
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How long does it take to start getting benefits after I apply?
The amount of time it takes to get benefits after you apply depends on the following:
- The length of time it takes you to complete the application process
- The length of time it takes you to give us information
- The type of benefits you apply for
If we have everything needed, you could get your benefits the day after you apply. Deadlines for making a decision on your application are as follows:
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Medical Assistance:
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New Applications
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45 calendar days
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Pregnant Women
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20 calendar days
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When a disability
determination is needed
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45 calendar days
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Nutrition Assistance:
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New Applications
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30 calendar days
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Expedited (Emergency)
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7 calendar days
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Cash Assistance:
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New Applications
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45 calendar days
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Kinship
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20 calendar days
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Legal Permanent
Guardian
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20 calendar days
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Grant Diversion
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20 calendar days
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Two-Parent Employment
Program
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45 calendar days
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Refugee Cash
Assistance
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45 calendar days
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