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FORGOT USER NAME
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FORGOT USER NAME
About this page

Use this page to enter your personal information to retrieve your user name.


How to complete this page

Enter the information requested on this page. You must provide the following information:


  • First Name
  • Last Name
  • Date of Birth

Click “Next” when you are finished to move to the next page.


If you are not able to get your User Name

Customers: Please call 1-833-335-9997 between 7:30 AM and 5 PM Monday through Friday. Please note, this Call Center can only assist you with resetting your HEAplus password or retrieving your user name. CREATING ANOTHER ACCOUNT COULD CAUSE PROCESSING DELAYS.
Assistors, Eligibility Workers and other state employees: Please contact your organization’s HEAplus administrator.