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ALTCS

HEAplus Community Partner Organizations

Today there are over 200 Community Partner organizations in more than 400 locations throughout the state using HEAplus to help Arizonans apply online for AHCCCS Health Insurance, Nutrition Assistance (formerly Food Stamps) and TANF Cash Assistance. Application assistors from these organizations complete HEAplus applications during an interactive interview with the customer. The customer only needs to sign the application at the end. With improved access to electronic data sources, HEAplus is often able to verify much of the information that is needed for an eligibility decision. When electronic sources do not verify all information needed, assistors can help customers submit documents to their HEAplus application electronically. Assistors can track the progress of the application and help their customers throughout the application process.

 

Advantages

Some advantages of being a HEAplus Community Partner Organization include:
  • Provide personalized support to your customers in their own community
  • Help your customers apply for multiple programs in one process
  • Real-time electronic verification of many eligibility factors
  • Receive a customized, detailed list of the documents needed from the customer
  • Electronically submit your customer's documents to ensure quick and secure receipt
  • Track application status, including final eligibility results, for your customers without contacting state agencies
  • Access easy monitoring of applications through the Workload Management features
  • Access to a special call center that helps assistors resolve problems with their applications.
  • How to Become a HEAplus Community Partner

    Here are the steps involved in becoming a HEAplus Community Partner:

    1. Submit a HEAplus Community Partner Application form telling us about your organization and how you would like to use HEAplus. Each organization must have a HEAplus Site Administrator who will control access to the system by your staff. You will need to identify this person on the application form.
        o  (HEAplus Community Partner Application Form )

    2. Sign a HEAplus Community Partner Agreement with AHCCCS: After we receive your information, we will draft the agreement for your signature and send it to you by e-mail.

    3. User Application Forms: User application forms are required from both the organization and each individual user before account access is approved in the HEAplus system. Links to information about submitting these forms and the required forms are available below.
        o  (Information About HEAplus User Application Forms )
        o  (Organization User Application Form )
        o  (Individual User Application forms )

    4. Initial System Access: The following items must be received from your organization and processed before your organization can start using HEAplus:
        o   A signed HEAplus Community Partner Agreement
        o   User Application forms

    5. Complete Training: The Health-e-Arizona Training Team offers initial and ongoing training to your staff. HEAplus training is provided through e-learning and web conferences. Ongoing training opportunities are available monthly.


    Questions

    For more information, please contact an AHCCCS representative at HEAAHCCCS@azahcccs.gov.


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  • {0} is NOT eligible for HPE – Received HPE in last 24 months
  • {0} is NOT eligible for HPE – Age 65 or older and no minor children
  • {0} is NOT eligible for HPE – Receiving Medicare and no minor children
  • Presumptive Eligibility Alert!

    Warning!

       

    If you switch to the Hospital Presumptive Eligibility (HPE) at this point, you will NOT be able to use this application to submit as a full AHCCCS application. You will need to ensure that a full AHCCCS application is submitted later, if the HPE application is approved.


    Select ‘Return to Full Application’ to continue the full AHCCCS application. You will have an opportunity to also submit a HPE application at the end of the full application process.


    Select ‘Continue with HPE’ to apply ONLY for Hospital Presumptive Eligibility.


       
    Return To Full Application Continue to HPE
    Stop

    Stop

       

    This application includes Nutrition Assistance and/or Cash Assistance. You will not be able to help your customer apply for these programs on this application if you choose to go to the Hospital Presumptive Eligibility (HPE) application.


    Select ‘Return to Full Application” to continue applying for all programs.


    Select ‘Continue with HPE’ to apply for ONLY Hospital Presumptive Eligibility. You will need to create another application if your customer wants to apply for Nutrition Assistance or Cash Assistance.


       
    Return To Full Application Continue to HPE

    Warning:Some persons cannot qualify for Hospital Presumptive Eligibility

       

    Warning:No one in this application can qualify for Hospital Presumptive Eligibility

       

    HPE is only available to persons who have not had HPE in the past 24 months.



    Hospital Presumptive Eligibility (HPE) is not available to persons who are age 65 or older when there are no minor children in the household.



    Hospital Presumptive Eligibility (HPE) is not available to persons who are receiving Medicare unless there are minor children in the household.



       

    To continue this application for all persons in this application, click on the “Return to Full Application” button.


    To continue applying for HPE for the other persons in this application, click on the “Continue HPE for Other Persons” button.


    Click “OK” to return to the full application.


       
    Return To Full Application Continue HPE for other persons
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