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01 - What do I need to know before I begin an application in Health-e-Arizona Plus?
Before you begin your Health-e-Arizona Plus application, here are a few things you should know:
The application is compatible with the browser versions listed in the FAQ "Which internet browsers are compatible with Health-e-Arizona Plus?"
First, you must create an account. This is done in five easy steps:
You must have an e-mail address to create an account. If you do not have an e-mail address you can get one FREE from Outlook, Yahoo or Gmail.
- Read and accept the user agreement.
- Enter the requested information.
- Create a User Name and password.
- Select and answer Secret Questions.
- Activate your account with the Personal Identification Number (PIN) that Health-e-Arizona Plus sends to your e-mail address.
Once you have logged into your Health-e-Arizona Plus account, you can begin your application. You will get to decide which programs you want to apply for:
For information on how to apply for Arizona Long Term Care System (ALTCS), see the FAQ "ALTCS: How do I apply for the Arizona Long Term Care System (ALTCS)?"
Everything entered in Health-e-Arizona Plus is sent through a secured server and is considered strictly confidential.
In the application, we may ask questions about the people in your home, your money, and your bills. You MAY need the following information for all persons for whom you are applying:
- Social Security Number
- Date of birth
- AHCCCS ID number
- Income information, such as job, child support, or any other sources
- Health insurance information
- Proof of U.S. citizenship and identity for U.S. citizens
- Proof of immigration status for non-U.S. citizens
- Resource or asset information, such as checking and savings accounts
- Housing expenses, such as rent, mortgage and utilities
- Proof of recurring medical expenses for anyone in the household age 60 and older, blind, or disabled
It should take between 20 and 45 minutes to complete the application, depending on the number of people in your home and the programs for which you are applying. You will have a chance to review the information that you enter and make any changes or corrections as you complete the application. After you have entered all your information, you will sign your application electronically and submit it to us. See the FAQ "02 - What am I signing when I apply for benefits?" for the information that you must read and agree to in order to submit your application.
NOTE: Applications that are started but not submitted within 30 days will be deleted.
The date you sign and submit your Health-e-Arizona Plus application is important. See the FAQ "What is the date of my Health-e-Arizona Plus application?" for more information.
It is important that you choose an AHCCCS health plan if you apply for Medical Assistance. We recommend that you research the available health plans in your county before you begin your application so you can make your selection during the application process. See the FAQ "How do I choose a health plan?" for more information.
Before you can get benefits, DES or AHCCCS may need to get proof of some of the answers you have given. You can provide your proof through Health-e-Arizona Plus. To learn more about how to do this, see the FAQ "How do I provide documents for an application, change, or renewal?"
An interview is required for Nutrition Assistance or Cash Assistance, but NOT for Medical Assistance. When applying for Nutrition Assistance or Cash Assistance, you or your representative must complete an interview in person or by phone. If you need special accommodations for an interview, please call (855) HEA-PLUS (855-432-7587).
For Nutrition Assistance, your application will be screened for Emergency Nutrition Assistance benefits and, if eligible, your household will receive Nutrition Assistance benefits within seven days of the application received date.
If you want to apply, but you do not want to complete the Health-e-Arizona Plus online application, you can complete a paper application or have a state worker or community partner complete an application for you. You can print a blank application from the Forms section of the Health-e-Arizona Plus Help Center. See the FAQ "Where can I go to apply for benefits?" for the address to mail your application, and for locations of state offices and community partners.
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02 - What am I signing when I apply for benefits?
A signed completed application is required to determine if you are eligible for benefits. If you apply using your Health-e-Arizona Plus account, you may sign your application electronically.
To electronically sign your application, you will be asked to agree that by entering your name and checking a box you understand it is your legal signature, and it is the same as if you had signed your name on paper.
By signing your application, you are indicating that you have read and agreed to the Declarations page, which informs you what is expected of you, what your rights are, and what the rules and penalties are. The Declarations also displays the Statement of Truth, which informs you that by signing your application, you are swearing under penalty of perjury that the information you are providing is truthful.
After adding your electronic signature, click on the “Next” button to submit your application.
To view the Declarations before you begin an application, see “Declarations for Medical Assistance, Nutrition Assistance and Cash Assistance (FAA-1724A)” in the Forms section of the Health-e-Arizona Plus Help Center.
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1095-B Form: What if I did not receive the 1095-B form?
AHCCCS will not be mailing out 1095-B forms this year. The 1095-B is not required for this tax year. If you, someone in your household, or your tax dependents received AHCCCS Medical Assistance anytime during this year, and would like to receive a copy of your 1095-B form, you may request a copy. For more information, see the dropdown "Requesting verification of coverage – certificate of creditable coverage letters" on the AHCCCS
website.
A copy of your 1095-B form will be mailed to you within 30 calendar days of your request.
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1095-B Form: What if someone is not listed on my 1095-B form?
If you believe the information you received on the 1095-B form is incorrect or someone is missing, see the dropdown "Requesting verification of coverage – certificate of creditable coverage letters" on the AHCCCS
website.
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ALTCS: How are resources (assets) treated for ALTCS?
For single applicants, countable resources cannot be more than $2,000.
Examples of countable resources include all, and are not limited to, the following:
- Financial accounts, stocks, bonds, and certificates of deposit
- Property that you do not live in
- Non-exempt vehicles
- Cash value of some life insurance
Examples of resources we do not count include all, and are not limited to, the following:
- Your home that you live in unless it is in a trust
- One vehicle
- Burial plots and irrevocable burial plans
- Household and personal belongings
- Certain financial accounts that are exempt, such as qualified ABLE accounts, Flexible Spending Arrangements, and 530 Coverdell Education Savings Accounts
If you are legally married, you may be able to set aside some of your resources for the needs of your spouse, as long as your spouse is not living in a medical facility. Community spouse rules allow the spouse to keep some of the couple’s resources for the spouse’s own needs. The amount of resources that can be kept by the spouse is called the Community Spouse Resource Deduction (CSRD). For more information, click here to go to the AHCCCS Publications website to view the “Arizona Long Term Care System Policies on Community Spouse (DE-817)” form.
If you are under age 65 and your resources are more than $2,000 you may still qualify by setting up a Special Treatment Trust. For more information, click here to go to the AHCCCS Publications website to view the “ALTCS Policies On Special Treatment Trusts (DE-819)” form.
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ALTCS: How do I apply for ALTCS?
You can apply using any of the following:
- Create or log in to your Health-e-Arizona Plus account. On the left-hand side of the home page, click on “Long Term Care (ALTCS)”. Select “Begin Long Term Care Registration” and follow the prompts.
- Call the ALTCS Call Center at (888) 621-6880. Ask to register an application for ALTCS over the phone.
- Call (602) 417-6600 and ask for a “Request for Application for Arizona Long Term Care Services (DE-101)” form to be sent to you. Return the completed form by fax or mail.
Fax: (602) 253-6385
Mail: 150 N 18th Ave MD 15023
Phoenix, AZ 85007
Once registered, you will be contacted by ALTCS to complete an interview about financial and non-financial eligibility requirements. You will also be contacted by a Medical Assessor to determine if you are medically eligible.
Click here for more information on how to apply, or to get the “Request for Application for Arizona Long Term Care Services (DE-101)” form.
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ALTCS: How does ALTCS determine if I am medically eligible?
A Medical Assessor will determine if you are medically eligible.
You must be at immediate risk of institutionalization in one of the following:
- Skilled nursing facility
- Intermediate care facility for individuals with intellectual disabilities
You do not need to reside in one of these facilities to be determined medically eligible.
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ALTCS: How is income treated for ALTCS?
All income types are reviewed for eligibility using the gross income amount. Wages, Social Security, and pensions are some examples of counted income types.
For married couples, income will be counted as follows:
- We will add the income from both spouses together, divide that amount in half, and compare this amount to the monthly limit. This is known as “Community Spouse Rules”.
- If this amount is more than the limit; we will compare the gross income of the applying person to the monthly income limit. This is known as “Name On Check” rules.
Click here to view the ALTCS gross monthly income limit.
If your income is over the limit using both methods, you may still be able to qualify by setting up a special type of trust. See the FAQ “ALTCS: What is an Income Only Trust for ALTCS?”
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ALTCS: What are the ALTCS eligibility requirements?
To be eligible for ALTCS, you must meet all of the following requirements:
- Be medically eligible as determined by ALTCS
- Be a citizen or qualified noncitizen
- Have a Social Security Number (SSN) or apply for one
- Be an Arizona resident
- Live in an AHCCCS certified nursing facility, assisted living facility, or at home
- Countable income and resources must be at or below the maximum allowable limit for ALTCS
Click here to view the ALTCS gross monthly income limit.
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ALTCS: What are transfers and which transfers affect eligibility for ALTCS?
A transfer is when you or your spouse sell, trade, or give away any resource (assets) you own or any income that you receive.
All transfers must be evaluated to determine the effect on ALTCS eligibility. When a transfer is made, we must determine if a penalty will be imposed. There may be a penalty if you did not receive something of equal value for the item that you transferred. There is no penalty for transfers to a spouse or to a disabled child.
Examples of transfers include, but are not limited to, all of the following:
- Change the title or deed of property
- Loan money to someone
- Take any action which causes income or resources to not be available to you
If you did not receive something of equal value, you may be ineligible for ALTCS for a period of time.
For more information, click here to go to the AHCCCS Publications website to view the “ALTCS Policy on Transfers (DE-818)”.
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ALTCS: What is an Income Only Trust for ALTCS?
An Income Only Trust (IOT), also known as a Miller Trust, may be created by a customer in order to become income eligible for ALTCS when their gross income exceeds the monthly income limit.
All other eligibility requirements must be met before the customer can qualify for ALTCS services.
For more information, click here to go to the AHCCCS Publications website to view the “ALTCS Policies On Special Treatment Trusts (DE-819)”.
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ALTCS: What is the Arizona Estate Recovery Program and a TEFRA Lien? Will I have to pay back AHCCCS for the ALTCS services I receive?
AHCCCS seeks to recover payments AHCCCS has paid on behalf of ALTCS members.
AHCCCS files claims and liens to secure its rights to member’s estates and real property up to the amount of ALTCS payments made.
To enroll in ALTCS, members must acknowledge that they understand that AHCCCS may collect the cost of care from their estate.
The Arizona Estate Recovery Program is required by the Tax Equity and Fiscal Responsibility Act of 1982 (TEFRA) to file a lien on the member’s home prior to the member passing.
Health Management Systems (HMS) may impose a TEFRA lien on behalf of AHCCCS against the member’s home after the member becomes permanently institutionalized. Permanently institutionalized means the member has resided in a long-term care medical facility for at least 90 consecutive days and the member is not likely to return home. The purpose of the lien is to recover the cost of benefits provided upon the member''''s death or upon the sale, or transfer, of an interest in the property.
TEFRA gives AHCCCS the right to place liens against the estates and real property of ALTCS members who are permanently institutionalized, unless one of the following persons currently resides in the home:
- Spouse
- Child under age 21
- Child of any age who is blind or disabled
- Brother or sister who lived in the home at least one year immediately before the member was admitted into a long term care facility
For more information, click here to go to the AHCCCS Publications website to view the “Estate Recovery Brochure (DE-810)”.
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ALTCS: What is the Arizona Long Term Care System (ALTCS)?
The Arizona Long Term Care System (ALTCS) is the State of Arizona’s Medicaid program that provides long term care services, at little or no cost. This program is for financially and medically eligible Arizona residents who are any of the following:
- At least 65 years old
- Blind or disabled
- Developmentally disabled
ALTCS customers do not have to live in a nursing home. Many get care while they live in their own homes or an assisted living facility.
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ALTCS: What services are available for customers approved for ALTCS?
Customers will meet with a case manager to develop a service plan and help determine what services are needed.
Covered services may include the following:
- Institutional care in a skilled nursing facility or in a Home and Community-Based setting, combining out-patient and in-home care
- Medical services, such as doctor’s office visits and prescriptions (prescription coverage is limited for people with Medicare)
- Behavioral health services
- Preventive and wellness care for children
- Hospice services
For more information on services, click here to go to the AHCCCS Publications website to view the “ALTCS Method of Service Delivery (DE-801)” form.
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ALTCS: When I am approved for ALTCS, can my income be used to help my spouse?
When the spouse’s income is less than the amount allowed by federal law, then the spouse may be able to use some of the customer’s income.
For more information, click here to go to the AHCCCS Publications website to view the “Arizona Long Term Care System Policies on Community Spouse (DE-817)”.
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ALTCS: Will I have to pay any of the costs of my ALTCS care?
Once you have been determined eligible for ALTCS, a calculation will be made to determine if, or how much, you will need to pay towards the cost of your nursing home or home and community-based services. This amount is called the Share of Cost. Your monthly gross income will be totaled and then any of the following amounts may be deducted from the amount you pay:
- A personal needs allowance
- A Community Spouse allowance for the needs of your spouse still living in the home
- A family allowance for any dependents living in your home
- A home maintenance allowance if you are in a nursing home but will go home within 6 months
- Your medical insurance premiums
- Medical expenses that ALTCS does not pay for like hearing aids, eyeglasses and dental care
Customers receive letters from AHCCCS telling the customer if they will need to pay a Share of Cost and how much that cost will be.
Click here to go to the AHCCCS Publications website to view the “Calculating the Amount You Must Pay For Your Medical And/or Long Term Care Expenses (Non-Community Spouse) (DE-805)” form. If you are married, view the “Calculating The Amount You Must Pay For Your Medical And/Or Long Term Care Expenses (Community Spouse) (DE-805a)” form.
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Appeals: Can I keep getting benefits while I wait for a decision on the appeal?
If you were already getting benefits, you may keep getting benefits if you ask for an appeal before the day your benefits are scheduled to stop or decrease. You must tell us you want your benefits to continue when you ask for an appeal.
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Appeals: How do I ask for an appeal?
You can ask for an appeal using any of the following methods:
- Online:
- If you submitted your application using your Health-e-Arizona Plus account, log in and click on “Request an Appeal.”
- If someone else submitted your application for you, log into your Health-e-Arizona Plus account or create an account if you do not have one. Use the menu links to request and enter an Application Access Code to upload the application to your account, and click on “Request an Appeal.”
- Call: (855) HEA-PLUS (855-432-7587) and verbally request an appeal.
- Mail: Request an appeal in writing and send it to:
PO Box 19009
Phoenix, AZ 85005
- In Person: Request an appeal in writing or verbally at a DES or AHCCCS office. To find an office near you:
Written requests must include your name, Health-e-Arizona Plus application ID number, and why you want an appeal. You can complete and give us any of the following:
- Hearing Request (FAA-0098A) form, located in the Health-e-Arizona Plus Help Center
- The appeal request form included in any decision letter
- A written statement from you or your authorized representative
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Appeals: How long does AHCCCS or DES have to act once an appeal decision is made?
Once the judge has made a decision, AHCCCS or DES must act on the case within 10 calendar days.
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Appeals: What happens at the appeal hearing?
During the appeal hearing, those attending will be able to present information about the case.
A judge will listen to all sides and may ask some questions, before making a decision.
The appeal hearing is held in person or by telephone. The following people may attend:
- The applicant
- The applicant’s representative
- Legal counsel
- The Administrative Law Judge
- An AHCCCS worker
- A Department of Economic Security (DES) worker
If the decision is in your favor, AHCCCS or DES will make corrections within 10 calendar days.
If the decision is not in your favor, you may need to pay back any benefits you got while you were waiting for the appeal decision.
If you do not agree with the judge’s decision, you can ask for your case to be reviewed again. You have 15 calendar days from the date of the appeal decision to submit a written request.
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Appeals: What happens if I withdraw my request for an appeal?
If you withdraw your request, the decision for which you filed your appeal will stay in effect. If you are receiving continued benefits while waiting for the appeal decision, you may have to repay those benefits.
If you want to withdraw because the case was found to be incorrect and has been fixed, please speak with an appeal specialist first.
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Appeals: What is the deadline to ask for an appeal?
You have the following number of calendar days from the date of your decision letter to ask for an appeal:
- Medical Assistance: 35 days
- Nutrition Assistance: 90 days
- Cash Assistance: 35 days
- Tuberculosis Control: 30 days
If you ask for an appeal after the deadline, you will need to tell us why it is late.
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Can I apply for benefits just for a child (such as my grandchild, niece, cousin etc.) living in my household? Does my income count?
Medical Assistance:
You can apply just for the child. Your income may or may not be considered depending on the medical program the child qualifies for.
Nutrition Assistance:
You cannot apply just for the child. You and your household must be included with the child. Income for the entire household must be considered.
Cash Assistance:
You can apply just for the child. However, income for anyone taking care of the child being applied for will be considered. This includes income from a spouse and any minor children in the home.
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Can I turn in an application that is incomplete?
We need a completed application before we can determine your eligibility for benefits.
- Online: You can turn in an incomplete application through Health-e-Arizona Plus for Nutrition Assistance and Cash Assistance. You cannot turn in an incomplete application for Medical Assistance.
- Paper:
- An incomplete application for Nutrition Assistance and Cash Assistance must contain at least your name, address, signature, and the date you signed it in order to save the date of your application.
- An incomplete application for Medical Assistance must contain at least your name, address or location where you can be reached, in order to save the date of your application.
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Cash Assistance: Do I qualify for Cash Assistance?
You may be eligible for Cash Assistance if any of the following apply:
- You have a dependent child under the age of 19 who is in your care
- You have a child in your care who is receiving Supplemental Security Income (SSI)
- A child has been placed in your care who is in the custody of any of the following:
- The Department of Child Safety (DCS)
- A tribal court in Arizona
- A tribal child welfare agency in Arizona
- You are in the Kinship Foster Care Program
To be eligible for Cash Assistance, all of the following must apply:
- You are not above the income limits.
- You or your spouse have not received more than 12 months of Cash Assistance benefits in the state of Arizona. The only exception would be in hardship cases or when an extension is granted.
- You live in Arizona.
- You are a U.S. Citizen or qualified noncitizen.
- Your children’s shots are up-to-date and they go to school.
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Cash Assistance: How long can I receive Cash Assistance benefits?
There is a Federal and State lifetime limit for Cash Assistance. Benefits received before October 1, 2002, do not count toward either lifetime limit.
The Federal government limits a household to a lifetime benefit of no more than 60 months. Benefits received in any state count toward the Federal limit.
In Arizona, a household can get a lifetime benefit of no more than 12 months, unless the household meets any of the following:
- Has a child who is a ward of the state.
- Has a child who is in the legal custody of a tribal court in Arizona.
- Has a child who is in the legal custody of a tribal child welfare agency in Arizona.
- Has a hardship.
- Meets the qualifications for an extension.
If you have received 54 months of countable benefits in another state, you can still get 6 months of benefits in Arizona. You reach your Federal lifetime limit of 60 months when you have received the 6 months of benefits in Arizona. You will not be able to get more Cash Assistance, except in hardship cases or when an extension is approved.
Effective August 09, 2017, a household may get an extension of 12 additional months when all of the following apply:
- The household requests an extension.
- No adult has a sanction for noncompliance with the Jobs Administration during the household’s final month of benefits. The final month of benefits must be October 2017 or later.
- Children ages 6 - 15 years old are attending school, unless the child was excused.
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Cash Assistance: Is a drug test required to get Cash Assistance?
Anyone age 18 or over must fill out the Illegal Drug Use Statement form (FAA-1415A) to keep getting Cash Assistance. The form is available in the “Forms” section of the “Help Center."
A drug test is needed if any of the following apply:
- The answers on the Illegal Drug Use Statement indicate a test is needed
- Government or law enforcement documents show the use of illegal drugs within the past 30 days
When a drug test is needed, we will send a letter with the following information:
- The location of the testing lab
- The date that the drug test must be completed
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Cash Assistance: What is Tribal TANF?
Tribal Temporary Assistance for Needy Families (TANF) is a program that allows tribal governments the opportunity to develop, establish and administer their own Cash Assistance programs. The Tribal TANF program provides temporary cash assistance to eligible participants.
Tribal TANF programs may have different work requirements, eligibility rules, and benefit amounts than the Department of Economic Security (DES) Cash Assistance program.
A woman who is in her third trimester of pregnancy and has no other dependent children living with her may be eligible for Tribal TANF benefits.
If you are eligible for a Tribal TANF program you must get benefits from that program. If you are not eligible for Tribal TANF, you can apply for the DES Cash Assistance program.
The following Arizona tribes operate a Tribal TANF program:
- Hopi
- Navajo Nation
- Pascua Yaqui
- Salt River Pima
- San Carlo Apache
- White Mountain Apache
The Tribal TANF program has an appeal process. Contact the tribe or ask the DES for an appeal. The tribe handles the appeal and makes the final decision. See the FAQ "Appeals: How do I ask for an appeal?" for more information.
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Do American Indians or Alaska Natives have to pay AHCCCS Medical Assistance co-payments and premiums?
Co-payments
American Indian and Alaska Native AHCCCS members do not have to pay AHCCCS Medical Assistance co-payments if they are enrolled in the American Indian Health Program (AIHP).
NOTE: This does not mean American Indian and Alaska Native AHCCCS members are exempt from Medicare Part B copayments.
Premiums
American Indians and Alaska Natives who give us proof that they are an enrolled member of a U.S. federally recognized tribe, or proof that they are the child or grandchild of an enrolled member of a U.S. federally recognized tribe, are not required to pay premiums for the following programs:
- KidsCare
- Freedom to Work
- Freedom to Work - Arizona Long Term Care services (ALTCS)
Proof of tribal membership includes any of the following:
- Certificate of Degree of Indian Blood
- Tribal ID Card
- Tribal Census Record
- Payment record from a Tribal Benefit Program
- Other document provided by the tribe stating that the person is an enrolled member of the tribe
Proof of being a child or grandchild of a tribal member includes the following:
- An official letter on tribal letterhead from the tribe stating that the person is a child or grandchild of a tribal member
- A document verifying the tribal member’s enrollment and a document verifying that the person is a child or grandchild of the tribal member
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Do I have to give information about citizenship and immigration status?
To get the most help, you need to give us information about citizenship and immigration status for each person who is applying.
You do not need to give us information about citizenship and immigration status for any person who is not applying for benefits. However, to complete the application process, you may need to give us other information about them such as income and resources.
For Nutrition Assistance and Cash Assistance:
Giving us the citizenship or immigration status for each person who is eligible for benefits allows us to include them in the benefit amount. If you do not give us this information, it will not affect the eligibility of the people who have given us proof of their citizenship or immigration status. However, it may affect the benefit amount.
For AHCCCS Medical Assistance:
If you do not give us a person’s immigration status information, they may only be able to get emergency medical services.
If you are not applying for any benefits or if you chose not to provide citizenship or immigration information, we will not try to find out this information from U.S. Citizenship and Immigration Services (USCIS). We will not report you, your family, or a household member to U.S. Immigration and Customs Enforcement (ICE) unless you inform us that you, a member of your family, or a household member is not lawfully residing in the U.S.
Under federal law, certain non-citizens such as refugees or political asylees may qualify for Medical Assistance, Nutrition Assistance, and/or Cash Assistance. For those non-citizens, USCIS guidelines state that use of these benefits will not affect your ability to become a Lawful Permanent Resident.
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Do I need to complete an interview if I apply for benefits?
When applying for Medical Assistance, an interview is not needed. When applying for Nutrition Assistance, Cash Assistance, or Arizona Long Term Care Services (ALTCS), you or your representative must complete an interview. You may complete your interview by phone. If you need special accommodations for an interview, please contact customer service at (855) HEA-PLUS (855-432-7587).
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How can I find out if I may be eligible for Medical Assistance, Nutrition Assistance, and Cash Assistance?
The best way to find out if you can get Medical Assistance, Nutrition Assistance, and Cash Assistance benefits is to apply. We need to know the gross income of all the people in your household. Gross income is the amount of income before deductions. Based on your household''s situation, we may not use all of your gross income to determine if you are eligible. You can also use the screening tool to do a quick check based on your household size before you apply. Each household has different needs, so the screening tool should only be used as a guide. Go to the screening tool as follows:
Without logging in to a Health-e-Arizona Plus account:
- On the Health-e-Arizona splash page, click on the "Get Started" button under "Individual and Family." This will take you to the "Individual & Family" page.
- On the toolbar, click "Tools."
- In the menu for "Tools," click "Quick Screener." This will take you to the "Quick Screener" page.
Enter your information, and click on the "See Results" button. For more accurate results, click on the "Advanced Screener" link, and complete the Advanced Screener.
Logged in to your Health-e-Arizona Plus account:
- On your "Home Page" tool bar, click "Tools."
- In the menu for "Tools," click "Quick Screener." This will take you to the "Quick Screener" page.
Enter your information, and click on the "See Results" button. For more accurate results, click on the "Advanced Screener" link, and complete the Advanced Screener.
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How can I get help with medical costs if I am not eligible for AHCCCS?
If you apply for AHCCCS and are not eligible, your application will be automatically sent to the Health Insurance Marketplace. At the Marketplace, you may be able to get a tax credit and help to find lower cost health insurance. Click here for more information.
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How can I see my application?
If an application for you or another household was submitted online through your Health-e-Arizona Plus account, you will be able to view a summary of the application by clicking on the "View Application Summary" link next to the application on your Home Page. Applications you send using your account will remain in your account for five years.
If a paper application was sent to us, or your application was created and submitted on your behalf by someone else (for example by your Authorized Representative, a state worker, or a community assistor), you can upload the application to your account, by completing one of the following:
- If you created your account after the application was submitted, look for the Application Access Code in the letter sent to you. Click on the “Enter Application Access Code to Access Existing Application” link in the menu of your Home Page, and enter the code. The code will expire 60 days from the date of the letter.
- If you created your account before the application was submitted, or the Application Access Code in the letter has expired, you can get a new code. Click on the “Request Application Access Code to Access Existing Application” link in the menu of your Home Page, and enter the information to get the new code. Click on the “Enter Application Access Code to Access Existing Application” link in the menu and enter the new code.
When the code is accepted, you will be able to view the application, and any letters sent to you for the application, in your Health-e-Arizona Plus account.
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How do I apply for Conditional Medicare Part A and Qualified Medicare Beneficiary (QMB)?
Contact the Social Security Administration (SSA) and apply for Conditional Medicare Part A. After being approved for Conditional Medicare Part A, apply for Medicare Savings Program at Health-e-Arizona Plus. If eligible for QMB in the Medicare Savings Program, AHCCCS will notify SSA, and SSA will enroll you in Conditional Medicare Part A. Once approved, AHCCCS will pay the premiums.
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How do I change my address?
Changing your address can be done in any of the following ways:
- Online: Log in to your Health-e-Arizona Plus account
- Call: (855) HEA-PLUS (855-432-7587)
- Mail: PO Box 19009, Phoenix, AZ 85005
- In Person: To find an office near you:
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How do I choose a health plan?
The county in which you live determines what AHCCCS health plan choices are available to you. Click
here to see what health plans are available in your county and get contact information, or speak to a Beneficiary Support Specialist by calling (602) 417-7100 or toll free (800) 334-5283.
Before you choose a health plan, you may want to check with your doctor, pharmacy, or hospital to see if they work with the plan you want.
Each AHCCCS health plan has their own network of providers (for example doctors, specialists, hospitals, labs, pharmacies) and they may each cover slightly different prescription medicines.
To select a health plan, you may do any of the following:
- Select the health plan you want in Health-e-Arizona Plus when completing your online application
- Call (855) HEA-PLUS (855-432-7587) with your choice
If you have been enrolled in an AHCCCS health plan within the past 90 days, you will be enrolled with your previous health plan.
If you do not choose a health plan before you are approved for benefits, AHCCCS will assign a health plan for you. You will have 90 days to select a new health plan. If you do not select a new health plan, you will stay in the plan AHCCCS put you in.
If you or anyone in your family is an American Indian or Alaska Native, see the FAQ “What are my health plan choices if I am an American Indian or Alaska Native?”
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How do I e-mail documents to Health-e-Arizona Plus?
Click here to provide documents online.
Click on the following link for directions for e-mailing documents to Health-e-Arizona Plus.
E-mailing Documents to Health-e-Arizona Plus
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How do I fax documents to Health-e-Arizona Plus?
Click here to provide documents online.
Click on the following link for directions for faxing documents to Health-e-Arizona Plus:
Faxing Documents to Health-e-Arizona Plus
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How do I file a complaint?
To file a complaint about local office conditions or a general complaint, call (855) HEA-PLUS (855-432-7587).
To file a complaint with AHCCCS for Medical Assistance Claims of Discrimination:
General Counsel
AHCCCS Administration,
Office of the General Counsel,
MD 15013
150 N 18th Ave,
- Fax: (602) 253-9115
- Email: EqualAccess@azahcccs.gov
To file a complaint with DES for Medical Assistance, Cash Assistance, and Nutrition Assistance Claims of Discrimination:
Office of Equal Opportunity
P. O. Box 6123
Mail Drop 1119
- Fax: (602) 364-3982
- Email: OfficeofEqualOpportunity@azdes.gov
To file a complaint with DHHS for Medical Assistance and Cash Assistance Claims of Discrimination:
U.S. Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue, S.W.
Room 509F, HHH Building
Voice Phone (202) 368-1019
TTY (800) 537-7697
To file a complaint with the U.S. Department of Agriculture for Nutrition Assistance Claims of Discrimination, complete a Form AD-3027, USDA Program Discrimination Complaint Form, which can be obtained online at https://www.usda.gov/sites/default/files/documents/ad-3027.pdf, by calling (833) 620-1071, or by writing a letter addressed to the USDA.
Food and Nutrition Service, USDA
1320 Braddock Place, Room 334
- Fax: (833) 256-1665 or (202) 690-7442
- Email: FNSCIVILRIGHTSCOMPLAINTS@usda.gov
If you do not agree with a delay or a decision about your benefits, you can file for an appeal. For more information about appeals see the following FAQs:
"What if I do not agree with the decision by AHCCCS or DES?"
"Appeals: How do I ask for an appeal?"
"Appeals: What is the deadline to ask for an appeal?"
"Appeals: What happens at the appeal hearing?"
"Appeals: Can I keep getting benefits while I wait for a decision on the appeal?"
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How do I find an answer to questions that are not listed on this page?
Additional information regarding Medical Assistance, Nutrition Assistance, and Cash Assistance can be found at any of the following:
You may also get answers to your questions as follows:
- Call: (855) HEA-PLUS (855-432-7587).
- Chat: Go to Health-e-Arizona Plus and type your question in the virtual assistant
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How do I get my letters if I am homeless?
We will send you letters by U.S. Mail. If you have a Health-e-Arizona Plus account, you can view most letters we send you in your account. You can also choose to go paperless. If you go paperless, you will be alerted by e-mail, text, or both, that you have a new letter in your Health-e-Arizona Plus account.
You can have your letters sent to the address of someone you know, such as a friend or relative, or someone who is willing to accept mail on your behalf. If you choose to do this, it is important that you add their name to “In Care Of.” Otherwise, your mail may be returned and your benefits may be stopped.
You can also sign up for a PO Box or General Delivery Service with a United States Post Office. You can sign up using a valid ID and a “General Delivery” form at a Post Office. The form is also available in Health-e-Arizona Plus by clicking on “Help Center” and then “Forms.” For more information about General Delivery service, call (800) ASK-USPS (800-275-8777).
To find the location of the nearest General Delivery post office near you, complete the following:
- Click
here to go to the USPS website, and enter “General Delivery” in the “Street Address” field. Then enter the ZIP Code for where you live in the “ZIP Code” field, and click on the “Find” button. The City and ZIP Code (with the Plus 4 as “9999”) for the closest General Delivery post office displays.
- Click here to get the address and map location for the General Delivery post office by completing the following:
- In the “City and State, or ZIP Code” field, enter the General Delivery ZIP Code that you found.
- Select “Post Offices” from the “Location Types” drop-down.
- Click the “Search” button.
- The General Delivery post office address should display first in the list of “Search Results.” Click on the post office name link to see more information about the post office.
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How do I go paperless?
You can sign up for paperless delivery of your AHCCCS letters and start getting alerts. If you choose to go paperless, we will send you an alert when there is a letter available for you to view in your Health-e-Arizona Plus account. Here’s how:
- Log in to your Health-e-Arizona Plus account.
- Go to “Message Center” on the toolbar.
- Click on “Manage My Alerts and Letters.”
- Choose your preferred letter and alert options. You may choose to receive alerts by email, text message, or both.
To view your letters:
- Go to “Message Center” on the toolbar.
- Click on “Letters and Requests for Information.”
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How do I provide documents for an application, change, or renewal?
There are several ways for you to give us the needed documents: - Online: Click here to provide documents online.
Click on the following links for directions for providing documents:
- Mail: PO Box 19009, Phoenix, AZ 85005-9009
- In person: To find an office near you:
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How do I register to vote?
You can register to vote or update your voter registration by going to the Arizona
Secretary of State website.
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How do I renew my Cash and Nutrition Assistance benefits?
You will get a letter when it is time to renew your benefits.
You can turn in a completed and signed application by any of the following:
- Online:
- If you already have a Health-e-Arizona Plus account, log into your account. Click on “Renew My Benefits.”
- If you do not have an account, you will need to create an account and log in. Once logged in, click on “Renew My Benefits.”
- Call: (855) HEA-PLUS (855-432-7587)
- Mail: PO Box 19009, Phoenix, AZ 85005.
- Fax: (602) 257-7031 if faxing from area codes 602, 480, or 623; or (844) 680-9840 toll free if faxing from any other area code.
- In Person: Go to a DES eligibility office.
- Assistor: You can contact a community
assistor to help you complete your renewal.
If you turn in an application more than 60 days before it is time for your renewal, the application will be considered a change. You will still need to complete the renewal process when it is time to renew. If you do not complete the renewal, your benefits will stop.
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How do I renew my Medical Assistance benefits?
You will get a letter when it is time to renew your benefits. This letter includes the following:
- Information we have on file for you that you may need to confirm.
- Whether you need to do anything to complete the renewal.
It is easiest to renew your benefits when you have a Health-e-Arizona Plus account. When you login to your account, Health-e-Arizona Plus will remind you to complete the renewal. Review the information and answer the questions.
If you do not have a Health-e-Arizona Plus account, you can turn in the completed and signed renewal letter or application through any of the following:
- Call: (855) HEA-PLUS (855-432-7587).
- Mail: PO Box 19009, Phoenix, AZ 85005
- Fax: Use the Health-e-Arizona Plus Fax Cover Sheet attached to the renewal letter. The Fax Cover Sheet has a QR code that identifies your application.
- In Person: Go to a DES eligibility office.
If you turn in an application more than 60 days before it is time for your renewal, the application will be considered a change. You will still need to complete the renewal process when it is time to renew. If you do not complete the renewal, your benefits will stop.
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How do I report changes?
You can report changes through any of the following:
- Online: Log in to your Health-e-Arizona Plus account
- Call: (855) HEA-PLUS (855-432-7587)
- Mail: P.O. Box 19009, Phoenix, AZ 85005
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How do I report fraud?
To report member fraud for AHCCCS Medical Assistance, you may do any of the following:
- Online: Click here
- Call: (602) 417-4193 (from area codes 602, 623 and 480); (888) ITS-NOT-OK or (888) 487-6686 (from all other area codes)
- E-mail: AHCCCSFraud@azahcccs.gov
To report provider fraud for AHCCCS Medical Assistance, you may do any of the following:
- Online: Click here
- Call: (602) 417-4045 (from area codes 602, 623 and 480; (888) ITS-NOT-OK or (888) 487-6686 (from all other area codes)
- E-mail: AHCCCSFraud@azahcccs.gov
To report fraud for Nutrition Assistance and Cash Assistance, you may do either of the following:
- Online: Click
here
- Call: Automated Fraud Hotline at (800) 251-2436
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How do I upload documents to Health-e-Arizona Plus?
Click here to provide documents online.
Click on the following link for directions for uploading documents to Health-e-Arizona Plus:
Uploading Documents to Health-e-Arizona Plus
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How do I view a letter in my Health-e-Arizona Plus account?
To view your letter in your Health-e-Arizona Plus account:
- Log in to your Health-e-Arizona Plus account.
- Select “Message Center” on the tool bar of your Home Page.
- Select “Letters and Requests for Information.”
If you do not see your letter:
Applications for your household that are not submitted through your Health-e-Arizona Plus account cannot be viewed in your account. However, you can upload the application to your account. Here is how:
- If you created your account after the application was submitted, look for the Application Access Code in the letter sent to you. Click on the “Enter Application Access Code to Access Existing Application” link in the menu and enter the code. The code will expire 60 days from the date of the letter.
- If you created your account before the application was submitted, or the Application Access Code in the letter has expired, you can request a new code. Click on the “Request Application Access Code to Access Existing Application” link in the menu and enter the information to get the new code. Click on the “Enter Application Access Code to Access Existing Application” link in the menu and enter the new code.
When the code is accepted, you will be able to view the application, and any letters sent to you for the application, in your Health-e-Arizona Plus account.
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How do I withdraw my application or stop my benefits?
If you have applied and you are waiting for a decision, you can choose to voluntarily withdraw the application. Your application will be denied based on your voluntary withdrawal request.
You can request a voluntary withdrawal at any time to stop getting benefits. However, if there has been a change in your household, you may still be eligible for benefits that can help you and your family. Report the change to find out if you and your family are still eligible. Possible changes could be, but are not limited to, the following:
- Started a new job
- Income increased
- Now have private health insurance
- Someone moved in or out of your home
You can request that your application be withdrawn or your benefits stopped in the following ways:
- Online: Log in to your Health-e-Arizona Plus account (for Medical Assistance only).
- Call: (855) HEA-PLUS (855-432-7587)
- Mail: Send a written, signed request to PO Box 19009, Phoenix, AZ 85005. Please include the following information: Your name, your DES Case Number or the Health-e-Arizona Plus Application ID Number, and the names of the persons included in the voluntary withdrawal request.
- Fax: Send a written, signed request to (844) 680-9840 (outside Maricopa county) or (602) 257-7031 (area codes 480, 602, 623). Please include the following information: Your name, your DES Case Number or the Health-e-Arizona Plus Application ID Number, and the names of the persons included in the voluntary withdrawal request.
- In person: Go to a DES eligibility office to submit your request verbally or in writing.
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How long does it take to start getting benefits after I apply?
The amount of time it takes to get benefits after you apply depends on the following:
- The length of time it takes you to complete the application process
- The length of time it takes you to give us information
- The type of benefits you apply for
If we have everything needed, you could get your benefits the day after you apply. Deadlines for making a decision on your application are as follows:
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Medical Assistance:
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New Applications
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45 calendar days
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Pregnant Women
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20 calendar days
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When a disability
determination is needed
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45 calendar days
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Nutrition Assistance:
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New Applications
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30 calendar days
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Expedited (Emergency)
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7 calendar days
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Cash Assistance:
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New Applications
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45 calendar days
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Kinship
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20 calendar days
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Legal Permanent
Guardian
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20 calendar days
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Grant Diversion
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20 calendar days
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Two-Parent Employment
Program
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45 calendar days
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Refugee Cash
Assistance
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45 calendar days
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Is a Social Security Number needed to get benefits?
In general, a Social Security Number (SSN) is needed for each person applying for benefits. When a person applying for benefits does not have an SSN, you must show proof they have applied for one. Persons who are not legally able to get an SSN do not need to give us one.
Giving us an SSN for someone who does not want benefits is optional. However, providing an SSN may help us get information for your application.
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Is there a cost for AHCCCS Medical Assistance?
Most people get AHCCCS coverage at no cost. But, if your income is too high to qualify, you may get coverage at a low cost through other programs offered.
Premiums
Click
here to see more information about premiums.
Copayments
Click
here to see more information about copayments.
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Nutrition Assistance: Can I get Nutrition Assistance even though I do not have any children living with me?
You do not have to have children to get Nutrition Assistance.
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Nutrition Assistance: How do I get emergency help with Nutrition Assistance?
To qualify for emergency help with Nutrition Assistance, you must have valid identification and meet any of the following:
- Your monthly gross income, cash, and bank accounts are less than your monthly housing and utility expenses
- Your monthly gross income is less than $150 and your cash and bank accounts are $100 or less
- At least one person in your household is a migrant or seasonal farm worker and your cash and bank accounts are $100 or less
You may be able to get Nutrition Assistance within seven days from when we receive your application, if you qualify for emergency help.
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Nutrition Assistance: What is ABAWD and how does it affect my Nutrition Assistance benefits?
As of 10/1/2023, Able-Bodied Adults Without Dependents (ABAWD) who are age 18 through 54 may receive only three (3) full months of Nutrition Assistance benefits in a 36-month period, unless they either comply with the work program requirements or qualify for an exemption. Click
here for more information.
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What are my health plan choices if I am an American Indian or Alaska Native?
American Indians and Alaska Natives who qualify for AHCCCS Medical Assistance may choose either an AHCCCS health plan or the American Indian Health Program (AIHP). American Indians and Alaska Natives can change between AIHP and an AHCCCS health plan at any time. However, you can only change from an AHCCCS health plan to another AHCCCS health plan once a year.
To enroll in the AIHP, American Indians and Alaska Natives must give us proof that they are an enrolled member of a U.S. federally recognized tribe, or proof that they are the child or grandchild of an enrolled member of a U.S. federally recognized tribe.
Proof of tribal membership includes any of the following:
- Certificate of Degree of Indian Blood
- Tribal ID Card
- Tribal Census Record
- Payment record from a Tribal Benefit Program
- Other document provided by the tribe stating that the person is an enrolled member of the tribe
Proof of being a child or grandchild of a tribal member includes the following:
- An official letter on tribal letterhead from the tribe stating that the person is a child or grandchild of a tribal member
- A document verifying the tribal member’s enrollment and a document verifying that the person is a child or grandchild of the tribal member.
To let AHCCCS know your health plan choice, login to your Health-e-Arizona Plus account. You can also call (855) HEA-PLUS (855-432-7587).
Click
here for information about AHCCCS health plans you can choose.
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What are your official business days and normal business hours?
Official business days and normal business hours:
Monday through Friday 8:00 a.m. – 5:00 p.m. (Arizona Time)
Closed State Holidays
State Holidays:
New Year’s Day – January 1
Martin Luther King Jr. / Civil Rights Day - Third Monday in January
President’s Day – Third Monday in February
Memorial Day – Last Monday in May
Independence Day – July 4
Labor Day – First Monday in September
Columbus Day – Second Monday in October
Veterans Day – November 11
Thanksgiving Day - Fourth Thursday in November
Christmas Day – December 25
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What do I do if I have a problem with my AHCCCS Medical Assistance?
If you have a problem with your doctor or health plan, contact your health plan''s Member Services department. The phone number can be found on your AHCCCS ID card or on the health plan’s website.
If you have a problem with your eligibility decision, call Customer Support at (855) HEA-PLUS (855-432-7587).
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What do I do if my application was denied or my benefits stopped because my mail was returned?
Send us a new application. Make sure you include the correct home and mailing address.
You can turn in an application by any of the following:
- Online: Log in to your Health-e-Arizona Plus account
- Call: (855) HEA-PLUS (855-432-7587)
- Mail: PO Box 19009, Phoenix, AZ 85005
- Fax: (602) 257-7031 if faxing from area codes 602, 480, or 623; or (844) 680-9840 toll free if faxing from any other area code
- In Person: Go to a DES eligibility office
- Assistor: You can contact a community
assistor to help you complete your application
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What email and text message notifications do AHCCCS and DES send?
The following notifications may be sent to customers:
AHCCCS sends emails and text messages from the following:
- AHCCCS Connect
These notifications are sent to Medical Assistance households who have agreed to receive e-mail, text messages, or both in their Health-e-Arizona Plus account. The messages provide information regarding applications, changes, and renewals, and alert customers when there is a letter to view in their Health-e-Arizona Plus account. Customers may also receive automated voice calls. Click here for more information.
DES Family Assistance Administration sends emails and text messages from the following:
- MyDES Connect
These notifications are sent to Nutrition and Cash Assistance households who have provided their e-mail, cell phone number, or both to DES. The messages provide information and reminders regarding applications, changes, and renewals. Click
here for more information.
- MyFamilyBenefits
MyFamilyBenefits sends notifications to Nutrition and Cash Assistance households who have agreed to receive e-mail, text messages, or both in their MyFamilyBenefits account. The messages alert customers when there is a letter to view in their MyFamilyBenefits account. Click here for more information.
Health-e-Arizona Plus sends emails and text messages regarding the following:
- Account Creation
- E-mail (and text message if customer agrees to receive text message notifications) with a Personal Identification Number (PIN) to activate a new account
- E-mail to confirm e-mail address for new account
- Text message to confirm cell phone number for new account
- E-mail (and text message if customer agrees to receive text message notifications) with User Name for new account
- Application Information
- E-mail alert that there is a letter to view in the account (when customer agrees to receive e-mail notifications)
- Text message alert that there is a letter to view in the account (when customer agrees to receive text message notifications)
- Account Changes
- E-mail to confirm a change in e-mail address for an existing account
- Text message to confirm a change in cell phone number for an existing account
- E-mail or text message with a PIN to confirm identity when resetting a password or retrieving the User Name for a disabled account
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What health insurance premium tax credits are available, and do I qualify?
To learn more about health insurance Advance Premium Tax Credits (APTC) and to find out if you qualify, contact the Federal Health Insurance Marketplace at either of the following:
- Online: Click here
- Call the Call Center 24 hours a day at: (800) 318-2596 (TTY (855) 889-4325)
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What if I do not agree with the decision by AHCCCS or DES?
You can ask for an appeal if you do not agree with any of the following:
- Your application has been denied.
- Your benefits stopped.
- Your benefits are reduced.
- A decision is not made on your application within the required number of days and the delay is due to AHCCCS or the Department of Economic Security (DES). For more information about application time frames, see FAQ "How long does it take to start getting benefits after I apply?"
For more information about appeals, see the following FAQs:
- "Appeals: How do I ask for an appeal?"
- "Appeals: What is the deadline to ask for an appeal?"
- "Appeals: What happens at the appeal hearing?"
- "Appeals: Can I keep getting benefits while I wait for a decision on the appeal?"
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What if I forgot my User Name or Password?
How do I get my User Name?
To get your User Name:
- Click on “Returning User Log In” link on the Health-e-Arizona Plus home page.
- Click on the “Forgot User Name or Password?” link on the “My Account Log In” pop-up.
- Select “Forgot User Name” and enter the following information:
- First Name
- Last Name
- Date of Birth
- Enter the characters which appear in the picture.
- Click “Next.” NOTE: Health-e-Arizona Plus may need more information to find your User Name. When additional fields display, enter the information and click “Next.”
- Select one of the available options to confirm your identity.
- Enter the PIN from the email or text messages or answer your Secret Questions to confirm your identity.
- The “Password Reset” page will display your User Name.
- You will be required to create a new password.
- Enter the characters which appear in the picture and click “Next.”
- Your User Name and new password can now be used to log in to your account.
How do I reset my Password?
To reset your password:
- Click on “Returning User Log In” on the Health-e-Arizona Plus home page.
- Click on the “Forgot User Name or Password?” link on the “My Account Log In” pop-up.
- Select “Forgot Password” and enter your User Name.
- Enter the characters which appear in the picture.
- Click “Next.” NOTE: When the system finds the User Name, you will be taken to the “Confirm Your Identity” page.
- Select one of the available options to confirm your identity.
- Enter the PIN from the email or text messages or answer your Secret Questions to confirm your identity.
- Create your new password.
- Enter the characters which appear in the picture and click “Next.”
- Your new password can now be used to log in to your account.
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What if I lose my Internet connection before I have completed my application?
All information you entered in your application will be saved for 30 days. After 30 days, the application expires.
When you log back into your account, the unfinished application will be on your home page. Click on the “Continue” link, and the application will open at the last page that was saved before your Internet connection was lost. From there you can finish and submit your application.
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What is AHCCCS Medical Assistance?
Arizona Health Care Cost Containment System (AHCCCS) Medical Assistance is Arizona''s name for Medicaid. The medical coverage provided may include doctor''s office visits, physical exams, shots, prenatal care, hospital care and prescriptions.
Click
here to see answers to questions about AHCCCS Medical Assistance.
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What is an Authorized Representative?
An Authorized Representative is someone that you pick to help with the application process. The Authorized Representative needs to know or be able to get the information to complete the application process for you and your household members. To pick an Authorized Representative, a form must be completed and signed. You can find the "Authorized Representative" form in the "Forms" section of the "Help Center."
You and your representative are legally responsible for providing true and correct information.
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What is Cash Assistance?
Cash Assistance is Arizona’s Temporary Assistance for Needy Families (TANF) program. It helps families pay for basic needs while helping with job training and finding employment.
Click
here to see answers to questions about Cash Assistance.
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What is conditional Medicare Part A and who should apply?
Conditional Medicare Part A is for customers who meet both of the following:
- Are required to pay a premium for Medicare Part A
- Are unable or unwilling to pay the Medicare Part A premium
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What is Difficulty of Care Income?
Some individuals receive income because they provide direct care to an ALTCS (Arizona Long Term Care Services) member who lives in their home. Direct Care includes Attendant Care, Personal Care, and Habilitation Services for an ALTCS member. This income may be considered Difficulty of Care income. It does not include medical services that can only be performed by a health professional.
Difficulty of Care income is not counted toward the income limit for some AHCCCS programs.
AHCCCS uses electronic sources to obtain income information. These sources do not identify income from providing direct care to an ALTCS member living with the caregiver as Difficulty of Care income. Therefore, these payments may not have been excluded in the income calculation.
If you receive Difficulty of Care income and have been denied or discontinued for being over the income limit, please contact AHCCCS at (602) 417-5010 to report the Difficulty of Care income.
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What is Grant Diversion?
The Cash Assistance (CA) Grant Diversion (GD) is a lump sum payment of three months of CA benefits. The GD payment is issued in place of ongoing CA when the participant is likely to gain full time employment within 90 calendar days. GD may be issued one time in a 12-month period. The benefits are to help with bills while the person is looking for a job.
To qualify for GD, you must meet all of the following:
- Be eligible for CA benefits.
- Not be receiving CA benefits.
- Not have received CA benefits in the month you apply.
- Not have received GD benefits in the last 12 months.
- Choose to receive your benefits as GD.
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What is Health-e-Arizona Plus?
Health-e-Arizona Plus is a secure website that allows you to apply online for the following programs:
- AHCCCS Medical Assistance (or Tax Credits to help pay for health insurance)
- Nutrition Assistance (Arizona’s federal Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps)
- Cash Assistance (Arizona''s federal Temporary Assistance for Needy Families (TANF))
- Help with Medicare Costs Only
You will need to create an account in order to apply online. To create an account, use the "Create Account" link at the top of the Health-e-Arizona Plus page. (For more information, see the FAQ "01 - What do I need to know before I begin an application in Health-e-Arizona Plus?")
With a Health-e-Arizona Plus account, you will be able to log in and do the following:
- Start a new application or finish one you started.
- Provide proof.
- Complete a renewal.
- Report changes.
- Check your application status.
- See your Medical Assistance letters.
- Manage your account.
- Access other features and options.
You do not need an account to do any of the following on the Health-e-Arizona Plus website:
- Complete a screener to see if you may be eligible for benefits.
- Find a state eligibility office or community partner assistor organization near you to help you apply.
- Call us to help you complete your application.
- Print a blank application or other forms available in the "Forms" section of the "Help Center."
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What is Medicare?
Medicare is the federal health insurance program for people who are 65 or older, certain younger people with disabilities, and people with End-Stage Renal Disease. The different parts of Medicare help cover specific services:
- Medicare Part A (Hospital Insurance)
Part A covers inpatient hospital stays, care in a skilled nursing facility, hospice care, and some home health care.
- Medicare Part B (Medical Insurance)
Part B covers certain doctors services, outpatient care, medical supplies, and preventive services.
- Medicare Part D (Prescription Drug Coverage)
Part D helps cover the cost of prescription drugs (including many recommended shots or vaccines).
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What is Nutrition Assistance?
Nutrition Assistance (formerly known as Food Stamps) is Arizona’s federal Supplemental Nutrition Assistance Program (SNAP). The goal of Nutrition Assistance is to help low income families provide adequate nutrition to their families.
Click
here to see answers to questions about Nutrition Assistance.
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What is the date of my Health-e-Arizona Plus application?
For Medical Assistance, the application date is the date the signed application was submitted.
For Cash Assistance and Nutrition Assistance, the application date is as follows:
- When the application is submitted DURING official business hours, the date of application is the date the signed application was submitted.
- When the application is submitted AFTER official business hours, the date of application is the next official business day.
See the FAQ "What are your official business days and normal business hours?" for more information.
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What is the Jobs Program?
The Jobs Program helps people who are getting Cash Assistance find a job. The free program offers training and support services to help build job skills, and is required for those who are able to work.
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What is the most income my household can have to get Nutrition Assistance?
The best way to find out if you can get Nutrition Assistance benefits is to apply. We need to know the gross income of all the people in your household. Gross income is the amount of income before deductions. Based on your household''s situation, we may not use all of your gross income to determine if you are eligible. Click
here to see the Nutrition Assistance gross monthly income standards based on household size, provided by the USDA Food and Nutrition Service.
You can also use the screening tool to do a quick check based on your household size before you apply. Each household has different needs, so the screening tool should only be used as a guide. Go to the screening tool as follows:
Without logging in to a Health-e-Arizona Plus account:
- On the Health-e-Arizona splash page, click on the "Get Started" button under "Individual and Family." This will take you to the "Individual & Family" page.
- On the toolbar, click "Tools."
- In the menu for "Tools," click "Quick Screener." This will take you to the "Quick Screener" page.
Enter your information, and click on the "See Results" button. For more accurate results, click on the "Advanced Screener" link, and complete the Advanced Screener.
Logged in to your Health-e-Arizona Plus account:
- On your "Home Page" tool bar, click "Tools."
- In the menu for "Tools," click "Quick Screener." This will take you to the "Quick Screener" page.
Enter your information, and click on the "See Results" button. For more accurate results, click on the "Advanced Screener" link, and complete the Advanced Screener.
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What should I do if my EBT Card is lost, stolen, or damaged, or if I forgot my EBT PIN?
Report lost, stolen or damaged cards immediately to have your card deactivated so no one else can use it. You can report the card lost, stolen or damaged by contacting the FIS Automated Response Unit at (888) 997-9333 or TTY (Telecommunications Relay Service for Hearing/Speech Impaired) at (800) 367-8939.
If you lose your EBT card you may have to pay for a new one. This amount will be taken out of your benefits at the time of replacement.
If you request more than two EBT replacement cards in a 12-month period, you may be required to contact DES and explain the reasons for the card replacements.
If you forgot your EBT PIN, or are having problems using your EBT card, call the number listed above.
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When will I get my AHCCCS ID card?
You will get your AHCCCS ID card in the mail five to ten days after you are approved. If you need to use your benefits before you get the card, contact your health plan.
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Where can I go to apply for benefits?
- Online: Log into your Health-e-Arizona Plus account
- Call: (855) HEA-PLUS (855-432-7587)
- Mail: PO Box 19009, Phoenix, AZ 85005
- Fax: (602) 257-7031 if faxing from area codes 602, 480, or 623; or (844) 680-9840 toll free if faxing from any other area code
- In Person: Go to a DES eligibility office
- Assistor: You can contact a community
assistor to help you apply for benefits
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Which internet browsers are compatible with Health-e-Arizona Plus?
Health-e-Arizona Plus is compatible with the browser versions listed below. If you do not have one of these browser versions, please update your browser to its latest version. You may also download one of the following browsers:
Chrome version 131 and higher (Windows / macOS / Android)
Edge (Internet Explorer) version 131 and higher (Windows / macOS); 131 and higher (iOS / Android)
Firefox version 133 and higher (Windows / macOS / Android); 133 and higher (iOS)
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Will AHCCCS Medical Assistance cover medical bills I already have?
Coverage for prior medical expenses is only for medical services received in the three months before the application month. It is available to persons who meet any of the following:
- Were under age 19 when the service was received.
- Were pregnant when the service was received.
- Had a pregnancy end in the past five months and were in their postpartum period when the service was received.
The person must also meet all other eligibility requirements for the month in which the service was received. The services received must be covered under AHCCCS Medical Assistance.
Even if you have already paid the bill, answer the question about prior medical expenses on the application. We will see if you are eligible for coverage when we review your application.
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Toll free at 1-855-HEA-PLUS ( 1-855-432-7587)
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Most Viewed FAQs
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Do I need to complete an interview if I apply for benefits?
When applying for Medical Assistance, an interview is not needed. When applying for Nutrition Assistance, Cash Assistance, or Arizona Long Term Care Services (ALTCS), you or your representative must complete an interview. You may complete your interview by phone. If you need special accommodations for an interview, please contact customer service at (855) HEA-PLUS (855-432-7587).
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Cash Assistance: Do I qualify for Cash Assistance?
You may be eligible for Cash Assistance if any of the following apply:
- You have a dependent child under the age of 19 who is in your care
- You have a child in your care who is receiving Supplemental Security Income (SSI)
- A child has been placed in your care who is in the custody of any of the following:
- The Department of Child Safety (DCS)
- A tribal court in Arizona
- A tribal child welfare agency in Arizona
- You are in the Kinship Foster Care Program
To be eligible for Cash Assistance, all of the following must apply:
- You are not above the income limits.
- You or your spouse have not received more than 12 months of Cash Assistance benefits in the state of Arizona. The only exception would be in hardship cases or when an extension is granted.
- You live in Arizona.
- You are a U.S. Citizen or qualified noncitizen.
- Your children’s shots are up-to-date and they go to school.
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How do I provide documents for an application, change, or renewal?
There are several ways for you to give us the needed documents: - Online: Click here to provide documents online.
Click on the following links for directions for providing documents:
- Mail: PO Box 19009, Phoenix, AZ 85005-9009
- In person: To find an office near you:
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Nutrition Assistance: Can I get Nutrition Assistance even though I do not have any children living with me?
You do not have to have children to get Nutrition Assistance.
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How long does it take to start getting benefits after I apply?
The amount of time it takes to get benefits after you apply depends on the following:
- The length of time it takes you to complete the application process
- The length of time it takes you to give us information
- The type of benefits you apply for
If we have everything needed, you could get your benefits the day after you apply. Deadlines for making a decision on your application are as follows:
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Medical Assistance:
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New Applications
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45 calendar days
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Pregnant Women
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20 calendar days
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When a disability
determination is needed
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45 calendar days
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Nutrition Assistance:
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New Applications
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30 calendar days
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Expedited (Emergency)
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7 calendar days
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Cash Assistance:
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New Applications
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45 calendar days
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Kinship
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20 calendar days
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Legal Permanent
Guardian
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20 calendar days
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Grant Diversion
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20 calendar days
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Two-Parent Employment
Program
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45 calendar days
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Refugee Cash
Assistance
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45 calendar days
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